Why I Left Your App: An Open Letter
Its me, well you don’t remember me, but I left your app about two months ago and I wanted to give you some closure.
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When Customer Data Use Gets Creepy
In this post we’ll look at the “creepy” factor when it comes to big data use and how prevalent it is becoming for marketers.
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3 Secrets of Loyalty Management
In this post we look at how three loyalty management tips can grow your program management skills and increase the impact of your campaigns.
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3 Powerful Retention Metrics for Marketing B2B SAAS
Are you tracking your retention with the right metrics? In this post, we’ll discuss three metrics that can assess your product health.
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3 Successful Customer On-Boarding Tips for your Online Service
In this article we look at three overlooked tips to help you successfully on-board your customers to your online service or SAAS product for greater retention.
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Retention in Pay-Per-Use Online Services
Retaining customers in a pay-per-use online service creates a great opportunity for high customer revenue and longer happier relationships.
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Creating a Loyalty Program
Want to start a loyalty program? Starting with the right foundation and understanding of the goals is critical to your success. In this post, we look at three core concepts of loyalty programs and how to start with the right goals in mind.
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5 Mistakes in Customer Retention
If you’ve dealt with customer churn, most likely you committed one of these mistakes. While we all stumble from time to time, knowing the where the pitfalls are is a good way to preventing them from happening again. In this article, we look at five of the most common mistakes in customer retention.
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Retention Strategy for Auto Dealerships
From new car sales, to service and brand loyalty, retaining customers is the driving force in sustainable growth in an industry with emotional friction of trust and dependability.
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How Frequently Should You Survey?
Wondering if you are getting enough feedback from your customers? Or maybe not enough? In this post, we look at the two extremes in survey frequency and how to best handle the situations.
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